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Loss Prevention · Retail Security Brisbane
Loss Prevention That Protects Your Margin
Uniformed and covert officers, CCTV monitoring and investigations for retailers, shopping centres and distribution centres — stopping theft without making genuine customers feel watched.
Licensed & insured24/7 control roomGov supplier since 2007
Prefer to talk? 1300 792 800 · 24/7
Trusted by Queensland organisations
Loss Prevention · Overview
Find where the money is going — and stop it
Every dollar that walks out the door unpaid comes straight off your bottom line. Shoplifting, organised retail crime, staff theft, refund fraud and walk-outs look small on their own, but across a year they add up to real money — industry bodies estimate that retail theft costs Australian businesses billions of dollars every year. Our loss prevention service is built to find where your stock is going and quietly put a stop to it.
Good loss prevention is part deterrent and part detective work. A visible officer at the entry stops the opportunists; a trained eye on the floor catches the organised ones. We tailor the mix to your store, your stock and your foot traffic, because what works for a busy shopping-centre fashion outlet is not what works for a suburban bottle shop, a pharmacy or a hardware warehouse.
Our retail security and loss prevention officers are trained in observation, security technology and — just as importantly — customer service. They protect your stock while keeping the shopping experience comfortable for genuine customers, and they understand the legal limits of what security staff can and cannot do, so incidents are handled lawfully and documented properly.
What's Included
How we cut your shrinkage
Most retailers get the best result from a blend of these services, chosen around what your loss figures are actually telling us.
Uniformed officers
A clear deterrent at entries and high-theft zones that stops trouble before it starts.
Covert & plain-clothes
Discreet officers who blend in on the floor and catch what uniforms cannot.
CCTV monitoring
Trained eyes on your cameras, spotting patterns your team is too busy to notice.
Bag & receipt checks
Professional, lawful checks that deter walk-outs without upsetting customers.
Staff shrinkage
Discreet investigation of internal theft, sweethearting and refund fraud.
Reporting & evidence
Clear incident records and footage that stand up if a matter goes to police.
Who It's For
Retail and supply-chain sites we protect
Retail security does not stop at the shop floor — we also protect the facilities behind it.
Supermarkets & grocery
High-volume stores where small, frequent losses add up quickly.
Fashion & department stores
Fitting rooms, high-value lines and busy weekend trade.
Pharmacies
Targeted products and medicines that need extra protection.
Liquor & bottle shops
Walk-outs, underage purchases and difficult customers.
Hardware & trade outlets
Large stores with tools and materials that are easy to resell.
Distribution centres
Loading docks, deliveries and warehouse stock between supplier and shelf.
Uniform + covertA tailored mix for your store
Standards & Training
Uniformed, covert — or both?
Uniformed officers handle front-of-house deterrence; their presence alone cuts opportunistic theft noticeably. Covert officers work the floor in plain clothes, watching for the behaviour that gives organised shoplifters away and gathering the evidence needed to act on it. We recommend the split based on your shrinkage data, incident history and store layout — not a one-size package.
The best loss prevention also stops the theft that never gets recorded. Our team helps tighten everyday gaps — unattended fitting rooms, blind spots near high-value stock, refund and return processes that get abused, unsupervised loading docks — and provides employee awareness training so your staff know what to watch for. Where internal theft is suspected, we can carry out risk assessments and undercover operations, directly or through our trusted alliance partners.
- Risk assessment of your store layout and processes
- Employee awareness training for your team
- Undercover operations for suspected internal theft
- Loading dock and delivery supervision
- First-aid trained officers on the floor
- Concierge and access control for retail head offices
How It Works
Getting started is simple
A clear, no-pressure path from your first call to licensed officers on the ground.
1
Review your losses
We look at your stock-loss data, incident history and the areas where you suspect losses.
2
Design the mix
We recommend uniformed, covert or combined coverage, plus any CCTV or process changes.
3
Deploy & observe
Officers start on the floor or on camera, learning your store and its patterns.
4
Report & refine
Regular reports show incidents, recoveries and trends, and we adjust as results come in.
Why Strategic Security
Why clients choose us for Loss Prevention
25+ years in retail security
Experience across shopping centres, independent retailers and supply chains.
Uniform and covert expertise
The right blend for your store, not a one-size package.
Customer service first
Officers who protect stock without alienating genuine shoppers.
Evidence you can use
Reports and footage prepared for police and insurers.
25+Years experience
60+Security personnel
1,360+Jobs completed
520+Active clients
Ready When You Are
Losing stock you can't account for?
Ask for a free loss prevention review. We'll look at where losses are happening and recommend a practical plan.
Get My Free Quote
Call the control room 24/71300 792 800
Good to Know
Loss Prevention FAQs
Can't find your answer? Our team is happy to help — call the control room any time, day or night.
Call 1300 792 800Will loss prevention officers put off my regular customers?
Not when it is done well. Uniformed officers are trained to be approachable and helpful, and covert officers are, by design, invisible to shoppers. Most genuine customers feel safer in a store where security is present and professional.
Should I use uniformed or covert officers?
Uniformed officers are best at deterrence, while covert officers are best at catching organised and repeat offenders. Most retailers benefit from a combination. We will recommend the right mix after reviewing your losses and your layout.
Can you help with staff theft?
Yes. Internal theft, sweethearting and refund fraud are common sources of shrinkage. We carry out discreet investigations, review CCTV and processes, and provide reports you can use for HR action or a police referral.
What can a loss prevention officer legally do?
Officers can observe and deter and, in limited circumstances, detain a person until police arrive. They must act lawfully and proportionately at all times. Our officers are trained in those limits and in documenting incidents correctly, which protects both your business and your customers.
Do you cover distribution centres and warehouses?
Yes. Retail security extends to distribution centres, loading docks and retail head offices. We supervise deliveries, control access and protect stock between supplier and shelf.
Is there a minimum commitment?
No lock-in contracts. Some retailers use us for peak trading periods such as Christmas, while others have ongoing coverage. We fit the service around your needs.
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Loss Prevention across South East Queensland
BrisbaneGold CoastSunshine CoastNoosaMoreton BayCaboolture & MorayfieldNorth LakesIpswichLoganToowoombaHervey BayMaryborough
Coordinated from our 24/7 control room at 54–56 Meadowview Drive, Morayfield. Not sure if we cover your location? Call 1300 792 800 — we often can.
Get In Touch
Speak With Our Team
Call — 24/7
1300 792 800Control room answers day and night
Control Room
54–56 Meadowview DriveMorayfield, QLD 4506
Postal
PO Box 756Bribie Island, QLD 4507
Alarm activated or urgent incident?Don't wait — call the control room now on 1300 792 800.