Mobile Patrols
Randomised marked patrols, lock-ups and alarm checks across SEQ — coverage without a full-time on-site cost.
Learn more
Alarm Response · 24/7 · Brisbane & Sunshine Coast
24/7 Alarm Response When Every Minute Counts
When your alarm goes off at 2am, you shouldn't have to go and check it yourself. Our licensed patrol officers attend, inspect the property and report back exactly what happened — day and night, 7 days a week.
Licensed & insured24/7 control roomGov supplier since 2007
Prefer to talk? 1300 792 800 · 24/7
Trusted by Queensland organisations
Alarm Response · Overview
Fast, safe attendance for every activation
When an alarm activates, the first few minutes matter. It might be an attempted break-in, a staff member entering after hours, a faulty sensor or something knocked over by the wind. Whatever the cause, someone needs to check it properly — and it should not be you, alone, in the middle of the night. Our alarm response service sends a licensed patrol officer to inspect the site, so you get answers without putting yourself at risk.
We respond to alarm activations at industrial, commercial and residential properties across Brisbane, Moreton Bay and the Sunshine Coast, with coverage across the Sunshine Coast day and night, 7 days a week. Our target response time is around 30 minutes, compared with the 45 minutes commonly quoted across the industry — though actual times always depend on distance, traffic and conditions.
Every response is coordinated from our 24/7 control room in Morayfield. Officers drive GPS-tracked vehicles and use real-time reporting, so you know when they arrived, what they checked and what they found. The aim is not just to turn up quickly — it is to manage the whole situation properly, so you get clarity instead of guesswork.
What's Included
What every alarm response includes
Alarm response is more than a drive past. It is a complete service designed to verify, secure and resolve each activation.
Rapid attendance
A licensed officer dispatched from our control room as soon as an activation is received.
Full property inspection
Doors, windows, gates, fences and surrounding areas checked thoroughly.
Forced-entry assessment
Signs of intrusion or damage identified, photographed and reported.
Re-securing the site
Re-arming the alarm and securing the premises where it is safe to do so.
Keyholder & police liaison
Contacting your nominated keyholders, and police when an intrusion is confirmed.
Detailed reports
A clear written report after every callout, with recommended next steps.
Who It's For
Properties we respond to
Every site is different. A warehouse needs a different response from a retail store, and a home needs extra care and privacy.
Industrial & warehouses
Large sites, yards and storage facilities that sit empty overnight.
Offices & commercial
Commercial buildings, showrooms and business premises.
Retail stores
Shops and centres where a quick check prevents further loss.
Construction sites
Site offices, containers and compounds with alarm systems.
Residential properties
Homes where the owners are away, interstate or simply asleep.
Schools & community sites
Campuses, clubs and halls that need after-hours checks.
~30 minTarget alarm response time
Standards & Training
More than a callout: openings, closings and staff escorts
Our alarm response team also supports the everyday security routines that keep false alarms down and staff safe. We can open and close premises, assist with alarm arming, provide out-of-hours entry for authorised people and escort staff to their cars at closing time. These small services reduce risk and mean owners do not have to drive to the site every time something happens.
Alarm response works especially well alongside mobile patrols, because the same officers already know your site. And verification is the key: an alarm does not always mean a break-in, but it should always be checked properly. Good verification reduces unnecessary callouts and makes sure real emergencies are treated seriously from the first minute.
- Response to property intrusion and out-of-hours entry
- Opening and closing of premises
- Alarm arming assistance
- Staff escorts at opening and closing
- Photo-supported incident reports
- Works with your existing monitoring provider
How It Works
Getting started is simple
A clear, no-pressure path from your first call to licensed officers on the ground.
1
Alarm activates
Your monitoring provider or system alerts our 24/7 control room.
2
Officer dispatched
The nearest available patrol officer is sent to your site in a GPS-tracked vehicle.
3
Inspection & action
The officer inspects the property, secures it and contacts keyholders or police if needed.
4
Report delivered
You receive a clear report of what was found and what was done.
Why Strategic Security
Why clients choose us for Alarm Response
~30-minute target response
Against the 45 minutes commonly quoted across the industry.
Sunshine Coast coverage
Day and night coverage across the Sunshine Coast, 7 days a week.
Full transparency
GPS-tracked vehicles and real-time reporting on every callout.
Safe, trained officers
Licensed officers who handle intrusions calmly and correctly.
25+Years experience
60+Security personnel
1,360+Jobs completed
520+Active clients
Ready When You Are
Stop driving to your site at 2am
Tell us about your property and your alarm system. We'll set up response and give you a straight quote.
Get My Free Quote
Call the control room 24/71300 792 800
Good to Know
Alarm Response FAQs
Can't find your answer? Our team is happy to help — call the control room any time, day or night.
Call 1300 792 800How quickly will you respond to my alarm?
Our target response time is around 30 minutes, compared with the 45 minutes commonly quoted across the industry. Actual times depend on your location, the time of day, traffic and weather, and we will be upfront about realistic times for your site.
What happens when you attend an alarm?
The officer checks the perimeter and the property, looking for forced entry, damage or anything suspicious. If it is a false alarm, they re-secure the site where possible. If there is an intrusion, they contact police and your keyholders and protect the scene. You receive a report either way.
Do I need to change my alarm monitoring company?
No. We work with your existing monitoring provider — they simply call our control room when an activation needs attending. If you do not have monitoring yet, we can help you arrange it.
Will your officers enter my property?
Only if you have authorised it and it is safe to do so. Many clients provide keys or access codes so officers can check inside, re-arm the alarm and secure the premises. Where there are signs of a break-in, officers wait for police rather than entering alone.
Do you respond to residential alarms?
Yes. We respond to homes as well as businesses, which is especially useful if you are away, interstate or would rather not attend an alarm yourself at night.
Which areas do you cover for alarm response?
We provide alarm response across Brisbane, Moreton Bay and the Sunshine Coast, with day and night coverage across the Sunshine Coast. Call us to confirm coverage for your address.
Explore More
Related services
Static Security Guards
Uniformed on-site guards protecting your people, premises and stock — a visible, professional deterrent.
Learn more
Corporate Security
Professional concierge, reception and asset protection that reflects your brand and keeps staff safe.
Learn moreService Areas
Alarm Response across South East Queensland
BrisbaneGold CoastSunshine CoastNoosaMoreton BayCaboolture & MorayfieldNorth LakesIpswichLoganToowoombaHervey BayMaryborough
Coordinated from our 24/7 control room at 54–56 Meadowview Drive, Morayfield. Not sure if we cover your location? Call 1300 792 800 — we often can.
Get In Touch
Speak With Our Team
Call — 24/7
1300 792 800Control room answers day and night
Control Room
54–56 Meadowview DriveMorayfield, QLD 4506
Postal
PO Box 756Bribie Island, QLD 4507
Alarm activated or urgent incident?Don't wait — call the control room now on 1300 792 800.